Senior Program Officer, Processing – United States of America


Founded in 1933, the International Rescue Committee is a leading non-sectarian non-profit organization that provides emergency relief, protection, rehabilitation assistance, resettlement services and advocacy for refugees and victims of oppression or violent conflict. Staff and volunteers provide shelter, medical and public health assistance, education, training and income-generating programs for refugees in nearly 30 countries. IRC also helps refugees resettle in the United States. IRC field offices across the United States ensure that new arrivals have food, shelter and clothing. IRC staff work with refugees to help them become self-reliant through English classes, job training and placement services, and participation in community activities. Committed to human dignity and self-reliance, the IRC is a beacon of hope and renewal for those who have taken flight in search of freedom.

Within the IRC’s Resettlement, Asylum and Integration (RAI) Department, the Senior Program Officer, Processing, manages pre-arrival processing under the Reception and Placement Program (R&P) funded by the Department of State’s Bureau of Population, Refugees, and Migration (PRM). . The Senior Program Officer oversees stipends, placement, insurance, transfers, and travel coordination for these programs. The position reports to the Treatment Manager.

Main responsibilities

  • Supervise the daily work of staff prior to arrival, ensuring work is handled efficiently and on time.
  • Support cross-training among program officers to ensure sufficient coverage and flexibility as workloads evolve.
  • Analyze political and operational information received by PRM to update internal procedures if necessary.
  • Maintain high performance and compliance standards with respect to timeliness of assurance and other donor requirements.
  • Work with the Program Officer for Data Quality and Visualization to strengthen quality assurance and monitoring mechanisms.
  • Support pipeline management and arrival projection activities in close collaboration with the Processing Manager.
  • Facilitate trainings for IRC field offices on pre-arrival processing procedures and best practices. Provide technical assistance and support to field offices.
  • Represent the IRC at Pre-Arrival Sub-Committee and Resettlement Committee meetings convened by RCUSA and other working groups as required.
  • Represent the IRC with donors at the PRM, as required, by attending meetings and responding to enquiries.
  • Represent the IRC at award meetings as required.
  • Serve as the Officer in Charge (OIC) for the Treatment Manager as required.

Key Working Relationships:

The position reports to: Treatment Manager
The position directly supervises: Program Officer, R&P Insurance and Transfers; Program Officer, R&P Travel Coordination and Program Officer, Transfers.

Other internal and/or external contacts:

Internal: Colleagues from the treatment team; colleagues from RAI headquarters; RAI field colleagues in the United States

External: Refugee processing center, other resettlement agencies, IOM, PRM, resettlement support centers, many more

Job requirements

  • Licence; higher education a plus.
  • Minimum 5 years of progressive work experience with social service or humanitarian assistance programs with experience in program design.
  • Demonstrated in-depth knowledge of the United States Refugee Admissions Program (USRAP) and R&P program required.
  • Proven leadership ability and management experience.
  • Strong computer skills: advanced knowledge of Microsoft Office, especially Excel; Adobe; familiarity with IRIS, Hummingbird, WRAPS or START a plus.
  • Excellent written and oral communication skills: ability to communicate effectively with colleagues and partners.
  • Strong diplomatic and networking skills: ability to effectively manage a variety of internal and external relationships, including dealings with donors and government officials;
  • Strong organizational skills with the ability to juggle multiple tasks, set priorities, manage time effectively and meet deadlines; exceptional attention to detail.
  • The ability to be flexible and work well under pressure in a fast-paced team environment; ability to continuously learn and adapt to frequent process changes.

Working environment:**

Combination of standard office work environment and remote work. Occasional travel may be required.

COVID-19 vaccination requirements: Consistent with IRC’s obligation to provide and maintain a workplace free from known hazards and our commitment to protect the health of our employees, customers and communities, IRC requires that candidates selected for an interview provide proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusiveness: The IRC is committed to building a diverse organization and a climate of inclusiveness. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity in our business. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will ensure that people with disabilities are provided with reasonable accommodations to participate in the application or interview process, to perform essential job functions, and to receive other employment-related benefits and privileges. Please contact us to request accommodation.

American Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US statutory holidays, 20-25 paid vacation days depending on role and tenure, medical insurance starting at $120 per month, health care dental starting at $7 per month and vision starting at $5 per month. , FSA for health care and transportation costs, a 403b retirement savings plan with immediately vested consideration, disability and life insurance, and an employee assistance program that is available to our staff and their families to support counseling and care in times of mental health crisis and struggles.

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